Returns & Exchanges
At MONO, we want you to love your purchase, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is our priority.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original MONO packaging, ensuring all tags are attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing